Frequently Asked Questions

Everything you need to know about your Mary Maxim order.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days within the United States and Canada. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for yarn and kits?

We accept returns on unopened yarn skeins and complete kits within 60 days of purchase. Items must be in their original packaging and in sellable condition to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What should I do if my kit is missing yarn or instructions?

We strive for perfection, but if an item is missing, please contact our customer service team immediately. We will ship the missing components to you at no additional cost.

Can I download digital patterns immediately after purchase?

Yes, once your payment is processed, you will receive an email with a link to download your digital pattern. You can also access your downloads at any time through your Mary Maxim account.

How do I track my loyalty points?

You can view your current points balance and available rewards by logging into your account and visiting the 'Rewards' dashboard.